ORDERING

Orders can be placed through our website, fax, email, post or phone. We recommend that orders be placed in writing via web, email or fax as we accept no responsibility for errors as a result of verbal miscommunication.

Orders from our collections are processed  and dispatched within 24hrs. Please allow up to 7 days dispatch for customised goods.

PAYMENT

Once we receive your online Purchase order we will forward you an invoice confirming pricing & freight and how to arrange payment. 

We accept Visa, MasterCard and BankCard. We also accept Direct Deposits. If you choose to pay via DD. you will be required to fax or email your official DD. receipt to enable us to dispatch your order. Orders may be delayed if we do not receive DD receipt as we will have to wait for funds to be cleared. Please ensure you wait for us to contact you with final pricing including freight.

Our account details for Direct Deposit:-
Bank: St George, Tuggerah
Account name: FAKTREE PTY LTD
BSB #: 112-879
Account #: 067596654

Cheques are to be made out to Faktree Pty Ltd and are to be received before the order can be dispatched. Please place your purchase order # and business name on rear of cheque. Please ensure you wait for us to contact you with final pricing including freight.

Unless you have a current account, all orders are to be paid for prior to shipping.

TAXES

All pricing is in Australian Dollars. Prices quoted do not include GST.

CANCELATIONS

Orders left on a 'Hold' status or unconfirmed beyond 4 weeks will be deleted from our system.

SHIPPING

Faktree has accounts with several courier companies. Freight is based on weight, volume and destination.

RETURNS

Any claims, errors or discrepancies must be reported within 7 days of receipt of product. No returns will be allowed after 7 days from receipt of your order.

If Faktree has made an error with regards to a written order, either invoicing or packing, we will gladly pay for return shipment.

Errors made when placing their order can be returned if reported within 7 days and products are unopened. Goods must arrive at Faktree Head Office in re-saleable condition. Return freight will be at customer's expense.

Goods must be re-packed carefully for return. The package must include a letter identifying your invoice number, name, contact